NOT HAPPY WITH FEDHEALTH

I was with Fedhealth for a very long time, and after they changed their "savings" plan I have decided to move to Bonitas. My debit order went off every month religiously, they never had to phone me for the money. I am also one of those members who barely used any of "their" money and did not claim a lot. The first time I phoned after cancelling in October 2019, they assured me that it will be paid after 4 months (so in February). I followed up with them in beginning of February 2020 where I was told I had to complete a form with FICA documents. I forwarded it to them on 10 February 2020 and followed up on 12 February 2020 where they only then forwarded my documents to their financial department. I was promised a refund in 5 -7 working days. I again followed up today, the consultant assisting me could not follow up with finance if the payment was done and informed me that she asked them to phone me back... needless to say I am still waiting! WORST SERVICE EVER!!! I do not understand why it is difficult to pay monies back to the person who it is due to! This is unacceptable and NOT YOUR MONEY for the taking!!!