Not even "one star" worth

So, everyone know that SA is poor at service delivery but damn if you pay a ridiculously high premium each month for the minimum service to be delivered to you…. That is unacceptable. Never in my life have I received such pathetic, *********** service from a medical aid as the service I have received from FedHealth these past 2 weeks. Not only are they *********** but they are there to ***** your money and make it impossible to get rid of them/cancel your membership, they drag the process out as long as possible to force you not to end your membership. I phoned and was informed you must send a mail to inform them of your intention to cancel membership and to explain what the financial implications will be. I phoned 3 days later, to be told that I need to wait 7-10 working days. 7 working days passed and I phoned them again. Just to be told “oh no well you need to wait another 7-10 working days” SERIOUSLY!!! I pay well over R10k per month membership, and this is the kind of *********** service I get!! Obviously, I have forfeited March and April as a notice month and that is obviously part of their strategy to make it financially difficult to get rid of them and then you just continue your membership because of additional penalties each month extra they can milk out of you. Thank you Fedhealth for excellent poor service, I will be so grateful to finally be rid of you whenever I get a reply, heaven knows when that might be. Hopefully if I am lucky before December 2023!!!And if they are interested in assisting me at all. For Fedhealth you are not a member just an ATM.