No service whatsoever

Such poor service, query logged on 10/09/2018, followed up 3 times since then and no one can advise as to when claim will be reprocessed and paid to dr, feedback each time is that there are system problems, query has been escalated and that I will be notified once payment has been made but that they cant commit as to when. This is not the first time I have experienced this - sort out your systems Fedhealth!