MG
Michelle G

1 reviews | Active since Jan 2019

01 Oct 2020, 13:26

NO SERVICE OR INTEGRITY

They dont even deserve the 1 star. I used to be on the blue door option which covered all Hospital accounts when you are in Hospital. Fedhealth changed to my fed. I have never ever seen a rep from the company to explain this new myfed after my company sent emails. NO BROCHURE OR ANY SUPPORT. I have now been handed over to lawyers for R8100 for a September 2019 account not being paid. I am unemployed and had to borrow money to pay this account. Remember the accounts go directly to the medical aid for payment - I was admitted into Hospital as this account was not paid.

I was admitted to Melomed Gatesville Hospital. I was operated on and they found cancer in my Appendix which according to Fedhealth that's not an emergency so I am going to be handed over by the doctors rooms for R26000 - I have forwarded this to the medical aid and no further response - I am unemployed and have not yet received my UIF money and am also be handed over by Gatesville Melomed for non payment of their account - I am paying that off R500 a month. So why am I paying for a medical aid for the people but the pay nothing. DONT JOIN FEDHEALTH MEDICAL SCHEME, the are ***** and cheats and the still dont resolve any of the queries they just give you a number and come back with bull**** and as an unemployed 54yr old I have to make loans to settle and the don assist in the least with any of the Bill's.

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply01 Oct 2020, 15:28
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 

Best Wishes

Fedhealth
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply07 Oct 2020, 11:04
Official
With reference to your concern on Hello Peter we have tried contacting you telephonically on ***. Unfortunately we were not able to reach you and failed to obtain the necessary information from you in order to fulfill your request. The Hello Peter query will now be closed.

Please contact the Fedhealth Customer call center number ***, in order for us to obtain additional information from you regarding your concerns