No Service = Member being at Risk. ACTION REQUIRED - NOW!!!

Good Day,

I have requested assistance from Fedhealth for my Mom since February on various occasions. 1) I completed the required consent form where my Mom gives me authority to act on her behalf. 2) I've submitted the signed form and requested that they send a new card to an address she nominated. 3) I've requested to change the refund bank account.

Every time I get acknowledgement from Fedhealth but nobody DEALS with the query. This has resulted in my Mom not being able to see a Doctor and she has been self medicating to treat her discomfort. Not only is this dangerous, it uses her every day savings. Surely for the amount of money one pays every month you'd think that the Medical company can deal with these type of queries. I am furious that my Mom is at risk and this has not been dealt with. I have left a request on Fedhealth's website for Management to contact me via mail (as I'm in Australia trying to assist my Mom) and AGAIN this morning I get a mail to tell me that a card has been sent (a year or more ago) and she needs to update her details. ps: they log in details are not user friendly as it keeps telling me any info I provide or re-set using the e-mail address and/or membership details are invalid. I've tried creating one and requesting "forgotten" details.

I have provided all the details & I now need them to courier the card to my Mom as I want her to have her card and this to be resolved NOW (yes I am as angry as the Telkom lady).

I also feel that due to their negligence and lack to provide basic service requested for 3 months they should consider refunding her premium as she has had to self medicate which puts her life at risk (if you see what she's had to be doing). She lives in Sedgefield, a small little town where they require her card in order to see the Dr and claim from the Medical Aid. There's a Ref no for each query I've submitted providing my Mom's Membership number and you should see the trail of request and replies. You will also see from her claims history that she has been in discomfort and needs to see a Doctor.

I await for Management to please contact me via mail so we can resolve this and my Mom can benefit from the Fund that I pay every month to have peace of mind and good health for my Mom. If you want to call - please see my contact number below & add the Australian dialing code (and loose the first 0)