NO service

This is a past review of which we received no grace or assistance with, please could some kind soul assist us once and for all!!

I have been phoning on behalf of a member and after a lengthily uphill battle and my plea being escalated more times than I wish to say I still have no resolution to the claim.

3 rather large mishaps of the scheme, politely pointed out by themselves and still no apology or sorting of the issue after the large errors on their parts.

The managers/ credit controls and supervisors do not answers calls and promises of calling back never follow through (glad I did not hold my breath on that)

I want you to sort out this issue for the member and sort the wrong you as a scheme have done.

a Representative attempted to touchbase but could not resolve issue and no follow up has been made. An additional (in addition to the over 20 calls already) was made of which another promise by Marlize Groenewald was made to contact the member or representative of the member and nothing has happened!

I am still awaiting feedback on this. Your response above has been less than unhelpful. Furthermore to all of this an account recon was requested on 20th November, 23rd November I followed up and was told this would be sent through... 18th December we still await this. I phone on a continuous basis so am full trusting in the fact that your phones and phone line work, why have we not received resolution!?!?