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Your customer agents are well trained to talk politely yet non of them could resolve my query. They all promise to investigate and call or mail me back but as soon as I drop the call my query is forgotten. Myself and the provider tried multiple times to get information regarding an outstanding claim.. We get no clear answer and they keep telling us it has been sent to The PMB department This has been going on since Aug2018. 231018Q2DM5X 270818QZJ ********** 18QZ6DTH The last agent said that Quintin the supervisors will call me I am still waiting for the call. Please could a senior person call me