No response in over two weeks

I am so disappointed at FedHealth. I put through a request for authorisation on the 22nd of March. Today is April 8th and due to medical reasons my surgery is moved up to next week April 13 and I keep being told to call the following day as the “case” is still with the underwritters. This is unacceptable as I do not know when they will eventually get back to and fearing for my health more than anything. None in the call center seems to know what is going on as I need to speak to a new person all the time as the underwriters do not have a direct line. I’m sure the fortunate I’ve spent on airtime, isn’t a priority either.

I need help asap, before I escalate this matter further.