No medical "aid"

Have been a member since 2004 or 2005 at their highest premium with minimal use for their service, usually 2 doctors visit a year to renew a prescription. Had to downgrade last year to Flexifed 3 as I am a pensioner and cannot afford R8400+ per month. Tried for over 3 weeks to get an authorisation for dental surgery. Every time I phoned it was a different consultant who always complained about slow systems.

(Fedhealth learn a lesson from Outsurance ...they allocate a specific sgent to deal with claims) They neger get back to you as the consultants say they do not have access for external phone calls. Between the doctor, clinic and I we sent numerous reports and xrays etc. Was due for surgery on 31st August at 09h00 that I eventually had to cancel due to no response from Fedhealth. At around 11h00 that morning I get a message saying that my doctor is not on their preferred provider list. Surely they could have told me that at the outset! Now rescheduled for 16th November and still waiting to hear from them. Reference 150923QVIF82 Would never ever recommend them to anyone!! Absolutely the worst service ever. So sad they have taken so much money from me over the years. Would have been better putting that into an interest bearing account and covered myself. Just absolutely shocked if this is how they trhink they can treat their members. Oh and if you try and phone them....expect to be on the phone for a minimum 15 to 20 minutes. Press this, press this then that, our lines are busy, adverts, our lines are busy (again) hopeless ...do not call yourselves a medical aid as you do not provide aid.