MH
Michelle H

1 reviews | Active since Oct 2015

28 Oct 2015, 09:13

No interest after papers are signed

I am extremely disappointed in the service delivery of a so called great medical aid scheme. They promise you various things and are quick to have you sign, but as soon as you sign all communication disappear. What was said will be allowed for my chronic medication is now denied and I am left with that extra expense what my previous medical aid fully covered. After various mails and various calls that interrupt my daily work I am still left with unanswered questions.

0
Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply28 Oct 2015, 09:41
Official
Hello MHeyns,

Dear Fedhealth family member, thanks so much for bringing this matter to our attention. It's important to us that you feel like a valued member of our family, and as such we will do our best to resolve this issue with you.

Kind Regards
The Fedhealth Online Team