No help for Pensioners

Absolutely terrible service and robbing pensioners of their only bit of Sassa Money.... When putting my mom on the medical they said they are giving her a special deal due to her being a pensioner. Then in about 2 month they put it up (but we were fine with that as it was only just over R 100) Then end last year they sent documentation to be completed to keep her on a lower rate - which we sent in and heard nothing. End January the amount went up by almost R 600 - my mom did not have that in her account and had to pay bank charges for the bounced debit order Then they requested the forms AGAIN My mom completed the forms 2 weeks ago and sent it all in and up to date has had no reply from them at all They have however said that she will now need to pay reinstatement fee as she is suspended

I ask you, form R 1600 - to R 2269 in less than a year (for a pensioner) and they don't even cover everything

They do not get back to a person - I have also contacted them and you get no satisfaction at all

My mom gets a little money from her children for her day to day needs, we also pay her rent and we split the costs of her medical, furthermore she only gets her SASSA money

Now after numerous of unanswered emails and can't assist phone calls I really hope that someone within Fedhealth can help my mom and recommend a better medical aid for her