NO FEEDBACK ON REPLY THIS IS THE 2ND POST

No Feedback from Fedhealth on my reply to them as per below.

Chantell V: 09 Sep 2020, 17:05

Chantell V:

25 Aug 2020, 11:43

Yes thank you for contacting me and clearing up a few things. To my surprise the same day the Agent got back to me I was going through my monthly statement for July. I got the shock of my life to see that there is a Hospital Authorization for my son for the 27/07/2020 by a Doctor that is in Cape Town (lovely) seeing that my Son and I reside in Gauteng. I requested a copy of the email from the Agent as I would like to contact the Dr i received the practice number and the contact number to find out how this happened, the lady at the Doctors rooms was very helpful and confirmed that they DON'T have my son as a patient.

The Lady then contacted Fedhealth to query this and she received a total different answer with another Dr Name, practice # and where they situated. unfortunately she didn't get a reference number as the phone was put down in her ear. (WHICH IS ALSO NOTHING NEW).

Today I again contacted Fedhealth to get whole different story. When the agent went to call her Team Leader Keneilwe, the agent advised me that she was busy clearly the team leader was not really interested and told the agent to make an excuse as you could pick up clearly that the agent wasn't sure on what to say as she was stuttering so much. However before that she was talking perfectly.

I am still waiting on the agent's Supervisor to contact me regarding the first complaint, that was advised to me on the 19th August 2020.

(This is the 2nd time I'm replying to which no feedback from Fedhealth) 9th September 2020 @ 17:04)

Let's see how quickly a Supervisor / Manager contacts me regarding this.

I no longer want to speak to any agents, I want management to contact me.