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How long is the investigation going to take ?

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Still awaiting a refund and the end of the investigation

Its fine sending me a claim processing statement but when can i expect the refund to be paid ********** 1445

Claims Status - ********** 1445 [MI ********** 20]

Acc for Capitec: Savings acc details for Mr Roodt: acc number ********** 650; branch code 470010. Disclaimer applies. See our website. Info ********** 043

Still waiting

CLAIM PROCESSING COMPLETE - ********** 1445 We are pleased to advise that the following claims have been processed as reflected below: Name of healthcare professional DR MANOUSSAKIS D Date of Treatment Beneficiary Code Beneficiary Name Claim Number Tariff Code Amount Charged Scheme Rate Amount Paid to Healthcare Professional Paid to You Member's Portions Remark Code 27/02/2018 01 FRANS D ROODT VRG ********** ********** 400.00 400.00 0.00 400.00 0.00 505 27/02/2018 01 FRANS D ROODT VRG ********** ********** 235.00 235.00 0.00 235.00 0.00 505 27/02/2018 01 FRANS D ROODT VRG ********** ********** 165.00 165.00 0.00 165.00 0.00 505 800.00 800.00 0.00 800.00 0.00 . Explanation of Remark Codes 505 - Claim line fully paid from savings/roll-over benefit . Explanation of Tariff Codes 0192 - New and established patient: Consultation/Visitsof new or established patient of long duration and/or high complexity. Includes counselling with the patient and/or family and co-ordination with other health care providers or liaison with third parties on behalf of the patient 2711 - Electro-encephalography - Taking of record 2712 - Electro-encephalography - Interpretation.

When on what date will my refund be paid im receiving calls but can't answer my phone at work PLEASE EMAIL ME A RESPONSE or what is to be discussed via telephone