no feedback,bad service

I have been scheduled for an operation on 17 Feb 2015. My doctor contacted Fedhealth for authorisation on 11 Feb and was told we will get a response by 13th Feb since there's a 48 hour turn around time. By Monday,16 Feb we still didn't receive any feedback.I spent most of my working day trying to get information and was told that my claim is with the underwriting dept and was asked to call later. I tried calling back many times and was placed on hold for lengthy periods of time. By the end of the day,I still did not receive any feedback. There was no consideration to the fact that I needed to plan my time off from work. In fact,any information would have been valuable,not knowing what was happening was appalling.I don't understand why it took so many days to investigate and why I was told NOTHING about what was going on.I'm extremely dissatisfied at the lack of service and communication and for the fact that an op has to be placed on hold,yet there's never a delay in taking my money every month.I sincerely regret moving over to this medical aid,there's clearly does no respect for paying clients. I don't recommed fedhealth to anyone