No feedback at all!!!!!!

I submitted documents a week ago and re-submitted them recently with no feedback what so ever! Why does a person need to resort to complaints like this before we get feedback? The service is really shocking. If the authorisation is declined then let me know, I will need to upgrade my plan......this is an urgent matter yet no one comes back to me. Also i received a payment advise for the 04/10 and still nothing......come on Fedhealth. Please i need answers......Once again your slogan should be changed from family takes care of family to family ignores family, the sad truth!