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I've been trying since 2 August to get answers from Fedhealth regarding paid surgery. After I've sent a detailed question supplying them with codes the surgeon's secretary gave me, asking which surgeries would my hospital plan pay, I received a reply from Phumla Maduna, sending me info I didn't ask for, but rather an answer (with a lot of unnecessary questions) that was probably just copied and pasted from there possible list of options. I then rep****, giving her ALL the details she asked for even though it was not necessary to give, and after that I heard nothing from Phumla. Today I sent another email asking what happened to my query and that I need answers before I go for surgery, but now their mailbox is full! I then did them a favour and logged my query on the hospital admission page, telling them that their *** mailbox is full. I expect them to give me a call to answer my initial questions from 2 August, seeing that my communication preference (email) is not an option to communicate with them.