AS
Annemari S

1 reviews | Active since May 2018

04 Nov 2019, 11:46

No Fedhealth!

Really Fedhealth, you are really advertising this as a new revolutionary way to pay your doctors accounts? I suffer from Major depression an anxiety and Hypertension and you have just manage to push my blood pressure over normal levels! I have moved to you guys be ause I wanted more control over my medical expenses, but now I am thinking that I am going to regret it. Ihave move mobey from my vault to my eallet, and want to pay for dictors bills, now its takng weeks to get the money out of you and in the mean while I alreadyvhad to pay back my first installment! I am dealing with people on the phone that don't have the mentality to think out of the box and are answering questions like computers. I am now 28 minutes into a call to your call centre and are still holding and no answers yet!

0
Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply04 Nov 2019, 12:21
Official
Dear Fedhealth Member,

We are currently experiencing difficulty with our HelloPeter platform and are unable to gain access to your membership details.

Please contact us on ***in order for us to assist you further.
We do apologise for any inconvenience caused.

Regards,
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply11 Nov 2019, 11:59
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Kind Regard
The Fedhealth Family

AS
Annemari S's update11 Nov 2019, 12:16
Reviewer Update
Thank you Fedhealth, I received a phone call today 11/11/2019 and was informed that 2 of my accounts will be paid on the 14th. The claim from my doctor that is due to me will be send to be sort out as a priority claim. Hopefully I will receive the R1600 that is due to me soon.