NO CUSTOMER SERVICE

I have joined Fedhealth on the 25th of January 2018. I was told my welcome pack is on its way. I called 7 days later to confirm if it was sent. We then established that the address was taken down wrong. I corrected it and it was despatched for the second time. 10 days later i phoned again. they said they do not know what happend and that they are going to despatch a 3rd time. OKAY! I then called again after a few days to ask if the courier is still going to call me because i have not heard anything yet. I was once again told that it was going to be despatched a 4th time. A lady called me the day after to ask if i received my welcome pack yet. NO I HAVE NOT. this was last week tuesday. we are again a week further. its almost a month now. I am very unhappy about this. I AM STILL WAITING FOR MY MEDICAL AID CARD and my welcome pack. I do not want to hear any new stories. i want my pack delivered to me asap. If i dont get any response here i am cancelling. I need to pay for my medical aid but i cant use it. some places dont accept anything without proof.