ND
Nonhlanhla D

1 reviews | Active since Nov 2010

23 Oct 2018, 09:58

No Communication

I have left my employer and received notification that my medical aid has been terminated,I did not want my membership to be terminated as I want to continue by debit order but no one from Fedhealth bothered to contact me to confirm or do you not have a retentions department? I would like to have the membership reinstated and to be forwarded amendment forms to remove some dependants. Another issue I have is with your slow response to emails,the last time I sent an email enquiring about registering on line on the 25th of September I only got a response on the 12th of october , Imagine?! I'm sure you can do better than that.

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply23 Oct 2018, 10:00
Official

Thank you so much for your review we will be in touch shortly.

Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply07 Nov 2018, 12:29
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Kind Regards The Fedhealth Family