NO CLAIM

I have submitted documents for a claim 10 times via email all that i get is A consultant has been in contact if i have to loan back the amount of savings thats allocated to me at the beginning of the year and pay an amount additionally on top of the contribution i'm taking this to the ombudsman now the

Afrikaans version Ek het die nodige dokumente vir n eis 10 keer na Fedhealth ge epos as ek ekstra moet betaal vir die bedrag wat aan die begin van die jaar as spaar gegee word bo op dit wat ek reeds betaal vat ek die storie na die ombudsman ek skryf sommer n brief vir Beeld ook!