No Care for Members

I am a member of Fedhealth medical scheme i joined Fedhealth when Fedhealth took over Topmed clients late last year. I have been getting such non satisfactory treatment ever since joining. I am an oncology patient who is on oral chemotherapy since 2016 and i need to do yearly pap smear as the medication can cause uterine cancer. I have been doing yearly pap smear under Topmed without any problems, this year on 3rd January i was denied the test by Fedhealth. I called the scheme and i was sent from pillar to post without getting any assistance. This was the second time Fedhealth had let me down. Last year October 2019 they denied me authorization to get my oncology tablets as i was in cape town for work for 2 weeks and i had forgotten my treatment in Johannesburg. I requested the scheme to authorize 2 weeks treatment for me, i was told it could be done when i called then when i followed up i was sent from pillar to post. Out of desperation i even went to their offices in cape town only to be told the wont do it. I cant wait for this month to end so that Im off this medical aid for good!!