NO CALL BACK AFTER 5 ATTEMPTS

After requesting for Fedhealth to contact me 5 times, and through various portals, regarding the plan we are on with them (which we were given incorrect info from the start of application), no one has even bothered to contact me, even though everytime I request it, they say no problem, a consultant will contact me shortly, and still, no joy. I have been requesting since Monday last week, and it is Tuesday the following week! Why do we pay them, and then get NO or poor customer service from them?