No after sales contact of any sorts/No information given to the member

Why the hell am I paying so much per month for almost nothing? I joined the scheme via Sanlam in December 2024. I get my meds from my local Dr each month and see him maybe twice a year. When I was there recently I got meds. Yesterday i was notified that my account was closed due to non payment received. I logged onto the app and chatted with Sifiso and I was told that I have funds in my medivault but if I want access to it I need to repay the amount over 12 months? So I have savings available but need to pay to use them? Then why am I paying almost R2500 pm for what? He explained to me that the savings was for in hospital expenses. How come when the plan first started no one phoned me to inform me of these things? If this was the case I would've joined my mother on her medical aid for a lesser amount pm. This is complete nonsense and need to have this explained to me. Because the way I see it you have cover that you're paying for monthly but when needed the cover you need to pay that back including your monthly premium. Its like when someone has got life cover and you claim but you have to pay back the claimed amount ?

Very disappointed!