No action on patiant's request-different stories

I have send a request to them in April 2019 to activate my Vault and till this day, I keep getting different stories from Fedhealth. The reason why I wanted this Vault to be activated is for them to be able to pay Dr De Vos/process his claims. Firstly I was told that they have activated the Vault and the claim for Dr De Vos will be processed accordingly. Then later when I called I was told that there was some issues on their systems not reflecting the Vault activation, then I was promised that it be sorted. I keep going back and forth with Fedhealth regarding this topic and I am tired.

My son was returned today from the dentist and was told that Medical aid still hasn’t paid them. This is unacceptable.

The last call I had with one of the consultants “Tisean Potgieter on 11th June” she confirmed that a payment of R5 870 for Dr De Vos will be processed /paid on 12/13th June 2019.

I had few telephonic conversations and I believe all calls are recorded. The call references are as follows:

1. 130219Q7Y3JB 2. 130219Q7Y5YN 3. 030619QG6J8G 4. 110619QRB0T