Nightmare Medical Aid

I cancelled my membership with effect from 31 December 2019. My exit from this scheme was not pleasant all, this included me receiving a threatening message that unless I pay my vault contribution on its due date, I would be handed over for legal action. The message was received before the payment was due, not after and I was advised that this was standard practice for them.

I spoke to a consultant and received a reconciliation of my vault payments. This final settlement amount in respect of the vault payments was R825 as at 11 December 2019, which was debited from my account.

To my horror I received an email telling me that they did not receive payment of a May 2019 vault payment, this message was received on 21 July 2020, more than a year later.

You cannot send me settlement figures and then change your mind. This is unacceptable!!!

The consultant that I spoke to dropped the line on the call.

My entire experience with this medical was a nightmare!!!