New System

I’m not happy about your new system, I want to receive mails like I always did before, It is an extra step and I cannot download the individual transactions on my phone.

It is not possible to view the full detail on the website on a mobile, so in effect you have destroyed my system.

Also I need to claim from my gap cover for an eye oop I had and now I can’t because I can’t get the mail indicating your transaction and payment details etc.

This is really not a great move, used to be 30 seconds to check a claim and now it is a schlep.

I thought it is supposed to be family helping family, in stead it is family creating obstacles in front of family to make their lives more complicated.

In essence your new system is costing me money. I got them to email me a pdf from the eye opp and it is incomplete it doesn’t show the full details like the old mails used to after wasting more than half an hour.

I’m not impressed as you guys have not thought it through how it may affect your clients. All you care about is getting people to login to your site.

People don’t have time to wade through your site for simple tasks.

I reported to your technical team that your iOS app would stop working more than 6 months before it did, it is still not working 18 months later yet you break the systems which did work and for all intense purposes lock a bunch of clients out and leave the broken stuff broken.

One more time

I’m really not impressed why can’t I get my email statements?

I don’t get it.