MN
Marlize N

1 reviews | Active since Mar 2019

03 Mar 2019, 00:19

New member, great service received on claims

New member.

I'm a new member to your scheme. Within a month of joining fee health I woke up one morning with terrible toothache. I handled the pain for about 5 days after which I could no longer handle the pain. I have since visited the dentist twice, upon first visit I was told that I will need a root canal to be done as well as a filling on the tooth Infront of infected tooth. I was put on antibiotics and had the root canal procedure earlier this week. I would like to that you for the prompt service I received especially when I had to move the funds from the vault to my wallet. The experience was not half as bad as everyone says it is. Thank you for keeping me posted on the processing of these claims. I was very sceptical about joining fee health but so far you have assured me with these two claims without any problems. If I could suggest something it would be that you update your app and make it more user friendly with the nerve tools to avoid clients dealing with the call centre for minor claims assistance. Thank you fedhealth. No more toothache. Happy client

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Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply04 Mar 2019, 10:52
Official
Thank you so much for your review we will be in touch shortly.

Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply06 Mar 2019, 15:31
Official
Thank you for your comment, we will surely pass it on to them. :) 

Kind Regards
The Fedhealth Online Team 
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply06 Mar 2019, 15:32
Official
Thank you for your comment, we will surely pass it on to them. :) 

Kind Regards
The Fedhealth Online Team