MR
Marcel R
1 reviews | Active since Jul 2020
15 Jul 2020, 17:47
New Customer Experience
I have been trying to get medical insurance from Fedhealth and they do just not respond either telephonically or via email. If this is the way they treat a new customer, I’d hate to see how they treat existing customers. I have Hadto continually chase them up For 2 months to find out what the status Of my application is. Previous company took 1 day. Shocking service Fedhealth. Wake up!!!
Helpful (0)
Replies (4)0
Replies (4)
Fedhealth Medical Scheme's replyOfficial
16 Jul 2020, 08:49Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
Kind Regards
The Fedhealth Online Team
Fedhealth Medical Scheme's reply16 Jul 2020, 08:49
Official
Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
Kind Regards
The Fedhealth Online Team
Fedhealth Medical Scheme's replyOfficial
16 Jul 2020, 09:15Dear Fedhealth Member,
Kindly note, the social media team is currently trying to reach you.Regards,
Kindly note, the social media team is currently trying to reach you.Regards,
Fedhealth Medical Scheme's reply16 Jul 2020, 09:15
Official
Dear Fedhealth Member,
Kindly note, the social media team is currently trying to reach you.Regards,
Kindly note, the social media team is currently trying to reach you.Regards,
Fedhealth Medical Scheme's replyOfficial
17 Jul 2020, 10:32A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards The Fedhealth Family
Kind Regards The Fedhealth Family
Fedhealth Medical Scheme's reply17 Jul 2020, 10:32
Official
A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards The Fedhealth Family
Kind Regards The Fedhealth Family
MR
Marcel R's updateReviewer Update
22 Jul 2020, 03:53I received my first phone call from Fedhealth, more than three months after submitting my application. During this call, I received a lot of excuses from the representative about the internal workings of Fedhealth as to why they have not done anything. At the end of this call, my problem was not resolved, and I was no better off than before the call.
Out of pure frustration, I went to a Fedhealth competitor website and filled in a form requesting a quote/assistance. I received a call back within 2 minutes and was signed up in less than 25 minutes, with all documentation completed and no waiting period.
This is a very different service than the one Fedhealth provided (5 months lead time), and based on my experience, I cannot recommend Fedhealth to anyone. Stay away!! The frustration is not worth it.
Out of pure frustration, I went to a Fedhealth competitor website and filled in a form requesting a quote/assistance. I received a call back within 2 minutes and was signed up in less than 25 minutes, with all documentation completed and no waiting period.
This is a very different service than the one Fedhealth provided (5 months lead time), and based on my experience, I cannot recommend Fedhealth to anyone. Stay away!! The frustration is not worth it.
MR
Marcel R's update22 Jul 2020, 03:53
Reviewer Update
I received my first phone call from Fedhealth, more than three months after submitting my application. During this call, I received a lot of excuses from the representative about the internal workings of Fedhealth as to why they have not done anything. At the end of this call, my problem was not resolved, and I was no better off than before the call.
Out of pure frustration, I went to a Fedhealth competitor website and filled in a form requesting a quote/assistance. I received a call back within 2 minutes and was signed up in less than 25 minutes, with all documentation completed and no waiting period.
This is a very different service than the one Fedhealth provided (5 months lead time), and based on my experience, I cannot recommend Fedhealth to anyone. Stay away!! The frustration is not worth it.
Out of pure frustration, I went to a Fedhealth competitor website and filled in a form requesting a quote/assistance. I received a call back within 2 minutes and was signed up in less than 25 minutes, with all documentation completed and no waiting period.
This is a very different service than the one Fedhealth provided (5 months lead time), and based on my experience, I cannot recommend Fedhealth to anyone. Stay away!! The frustration is not worth it.