New Application:Pathetic Service and Falsified Information From WellWorks and Fedhealth

Good day.

I have had a pathetic service joining Fedhealth Myfed plan. I have the calls on record on my side as well Fedhealth advertised this is income based plan , hence the reason I waned join as I'm currently unemployed due to retrenchment and need basic cover from 1 February 2019.

I attempted to Join on the 28th January 2019 via Senobia from WellWorks. Senobia promised me a turnaround time of 48 hours which was not adhered to. She also requested UIF claim form and proof of retrenchment After persuading Senobia on Day 3 I finally received feedback from Senobia that the application was denied.I was agitated as she mentioned that the UIF form was not allowed as they dont consider this an income.She gave me an option to take an higher plan which is over R400 more .

Flustered after been asked all the documentation and disregard for my situation I contacted Fedhealth directly on the customer services number whom mentioned that the application is still been processed.

Why did Senobia mention to that the application is denied? I called well works back and spoke to Mervin who made me wait 30mins on line while trying to address this with Fedhealth manager and his team leader. Mervin was making an added effort to resolve the matter. Mervin finally came back after 30mins waiting on line that the application has been approved and I will be on the highest bracket despite fact that my uif schedule shows and average of R6000 for all months that UIF will pay. Leave alone taking into consideration other living expenses I will have cater for in these months. Mervin advised me that the UIF salary schedule was read wrong my Fedhealth manager an taken as R17000 payment per month from SARS which is total horse ******* when the UIF salary schedule clearly states the average.

Please treat this as urgent as I was expecting coverage from 1st Feb 2019.Paying the lowest bracket on the MYFed plan based on my situation. I need valid and reputable answers for a plan that advertises aggressively about their new income based plan.

With FedHealth almagating with Top Med there is much left to desire relating to customer service,efficiency and most importantly basic knowledge and s****.

I await your urgent attention to this matter