NEVER USE FEDHEALTH

Worst medical aid in the world. I have a problem with my left knee, need knee replacement surgery. Got told not covered on my plan but I can try and get it approved with a motivation from the doctor. Got the doctor to do the motivation and sent it in, got told again no not covering it, then got told to get the doctor to submit a motivation himself (all this is told to you by the call centre) Doctor submitted the motivation again the answer was no. Then I was told to apply for an upgrade to my plan (again by the call centre), I did this and guess what same story no we won't allow you to upgrade. I think the call centre people just say whatever they can to get you off the phone. I am now at a point where just getting up off a chair takes about 15 minutes, walking is a problem and I am living on painkillers and anti inflamatories. I WOULD LIKE TO WARN ANYONE THINKING OF USING FEDHEALTH TO THINK AGAIN, NO MEDICAL AID WOULD BE BETTER AS YOU WOULD AT LEAST STILL HAVE YOUR MONEY.