Negligence

I have medical aid because I am a biker and medical aid is a necessity in case of accident and injury . I changed banks and requested that the debit order order be deducted from the new bank account. I was told that it will still be deducted from the old one , I then did an eft for the mlbgbs payment , sent POP as requested . The funds cleared into the scheme bank on the 6th . I assumed all was fine as I had been communicating with fedhealth. I had a small fall from my bike last week and need medical attention today . J made an appointment with my doctor only to be told by the doctor that mh med scheme has told them my account is suspended. I missed the doctors appointment as I held on for hours to speak to the call centre .I was told the plan was suspended when my debit order failed and it takes five days to lift the suspension . I pointed out that it has in fact been seven days and the suspension was only lifted because I called and requested it , turns out that even though I paid for the full month . I have not in fact been covered, my concern is that had my fall been worse and I had to be hospitalized. I would have been turned away . I called the call centre 3 times , sent WhatsApp and chatted to the online bot ND I am still waiting for a call back . I will be looking to join another medical aid . Disappointed and concerned