T
Thomas
1 reviews | Active since Jun 2023
19 Jun 2023, 21:03
My mistake
The lady that helped me was excellent but the result was not so good as i did not realize that the emergency portion of the hospital where my wife was treated is not covered by the hospital plan we are on as Fedhealth does not regard the emergency section as part of the Hospital
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Fedhealth Medical Scheme's replyOfficial
20 Jun 2023, 09:22Hello Thomas, We acknowledge receipt of your comment. Providing superior customer service is important to us and any feedback we receive from our clients is an opportunity for us to measure and improve our service. Thank you for choosing Fedhealth! We appreciate you taking time to comment on your experiences with us. Regards The Fedhealth Family
Fedhealth Medical Scheme's reply20 Jun 2023, 09:22
Official
Hello Thomas, We acknowledge receipt of your comment. Providing superior customer service is important to us and any feedback we receive from our clients is an opportunity for us to measure and improve our service. Thank you for choosing Fedhealth! We appreciate you taking time to comment on your experiences with us. Regards The Fedhealth Family