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itumelengko I

1 reviews | Active since Sept 2016

19 Oct 2020, 10:31

MXM

I really don't know why I'm with this medical scheme. They wait for you to be knocking on deaths door before they can assist. I am now walking around in pain because they don't want to pay for a minor procedure. They wasted my time, money and energy. I have been on the phone with so many different people including a lady that said she would investigate why my authorization was declined and why everything took so long- seemingly, her investigation is taking long too. I am definitely changing to another one next year , maybe I'll get one that actually cares about their clients well being and health, not this one that just wants us to die before they do what's right by us

0
Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply19 Oct 2020, 10:34
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 

Best Wishes

Fedhealth