ML
M L

1 reviews | Active since Jul 2016

06 Jul 2016, 12:34

Muddled, mistreated and currently minus medical aid

<p>Unfortunately my debit order for June bounced. However, I paid the amount within the week and emailed the relevant proof of payment. I received no response. The company now tried to double debit me but only the correct payment (for July) went off. They have now suspended my membership despite me re-emailing proof of payment to every single email address I could possibly find. They saw no urgency in the matter - and simply are happy to cut off my membership with no concern. </p> <p>I struggle financially but always make a plan for my medical aid first and foremost - every month - as I did in June when I ran into difficulty. </p> <p>I am in complete crisis and panic about this situation.</p> <p> </p>

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply08 Jul 2016, 08:30
Official

Thank you for your comment, please allow us some time to investigate the matter in detail. A consultant will be in touch.

Kind Regards

The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply14 Jul 2016, 10:02
Official

A consultant has been in touch to discuss your concerns, we trust that you are happy with the feedback.

Kind Regards

The Fedhealth Online Team