Most frustrating medical aid to deal with

The longer I'm with this medical aid the angrier and more frustrated I am becoming. Spend hours on the phone to transfer funds. Bills don't get paid according to what they promise. Not even when funds are available. Changing the rules all the time. Call Centre agents are clueless and give you a different reason everytime you phone so it depends who u speak to and what they think the rules are. You just pay and pay but really get nothing at the end of the day except additional Dr bills they won't pay. False advertising. Unlimited GP consults - what a lie. Only when they feel like it. I think of fedhealth and I want to cry with frustration. I used to be a happy client now all I want is to get as far away from this medical aid as I possibly can.