Misled by fedhealth consultants!

I had an operation on 06/10 and was asked by the hospital to pay a co-payment of R2200. I called fedhealth to request that the co payment be paid from the available funds in the wallet. They told me to send the request in writing via email. Request was sent, no feedback received. I called in a few days later to request an update. The consultant said that I should pay the co payment and then I should send proof of payment and then I will be refunded. Proof of payment sent to fedhealth after the call. No feedback received again. I called in again a few days later. I was told that I need to send proof of payment(even though I did). After holding on the line for a very long time they managed to locate the proof of payment. I was told that money will be paid to me within 5 to 7 working days. 7 working days later I called in again and was told that the payment has been sent for processing and I should receive it within 7 to 10 working days. I called in again today and was told that there is a short payment of R4000 and they will not be refunding the co-payment that I had made! Shocking!! Both the dentist and the fedhealth call centre consultants previously told me that the claim was covered by the scheme in full!! This seems like an excuse for fedhealth not to pay me! I have been on other medical aids in the past but never gave I ever experienced such pathetic service! This is ludacris! Please go and listen to all the calls that I have made to this company and please send your staff for proper training!