Misleading and doesn't care about clients

Im really disgusted at how fedhealth misleads(lies) and doesn't care about its clients.

I app**** for a 50% payment plan during this covid 19 financial distress time .Fedhealth approved the application .I transfered 50% payment as they had advised before May 2020 monthend.

On the 2nd of June 2020 a full 100% debit amount was debited from my account by Fedhealth ,while l had also paid the other 50%.I asked for a refund of the full amount in which Lunga the credit controller told me it will take 7 days.I waited for the 7days and no refund was paid back to me.I called Fedhealth again and Lunga advised that l reverse the debit order.

I did advise my bank to reserve the debit order and yesterday Fedhealth sent a msg informing me that my account has be suspended because l had reversed the debit order.

This is very unproffessional for Fedhealth .Why do you mislead clients in believing you have agreed to certain agreements and then suspend the membership. As a client l have done what was agreed and what your consultants who represent the company have told me.