Misinformation and delay! Pathetic

I am extremely disappointed at the level of service from Fedhealth. I submitted a claim on 12-13 March. I had paid it to the dr directly. I received a claim acknowledgement and status yesterday. I called in to the call centre to enquire regarding when it would be paid out and was informed that it would be paid today. I logged onto the Fedhealth system and the claim status says paid. Imagine my surprise and disappointment then to receive an email informing me that it will only be paid out on the 25 March. This is not acceptable! Pathetic communication and service! What is the point of me paying R6600 per month considering I barely get any benefit out of this scheme! Refund my money!!!!