1 reviews | Active since Nov 2013
Membership Terminated due to None payment yet payment was made.
Since joining with Sanlam the service from Fedhealth has gone down dramatically.
On the 18th of Feb I received an email stating that my membership had been terminated even though I had made payments to the account. I sent an email to dpmcc4 - I did not get a reply. I called the call center and was told that they would take up the matter with credit control, as a payment plan was in place the membership should not have been terminated.
180226QF4574 was the reference for that call. I did not receive a reply. On the 19th I got an sms stating that my payment had been received that was made on the 16th and had been allocated. I once again emailed dpmcc4 still no reply. Emailed member@fedhealth and got the following query number 190226QF51S0. I had also paid more into the account.
Today I again receive an sms stating that they got my payment and its been allocated. Thanking me as a member. I called the call center again to find out what is happening and got told that the accounts department has 3 to 5 business days to reply. And that because there was a payment plan in place the membership should not have been terminated.
I want my membership reinstated and an actual figure of what I owe sent to me. I have already been forced to take out new membership with Fedhealth a year ago due to nonsense systems I refuse to lose my membership again.
The only time someone from your company contacts me is when I complain to Hellopeter - so here we go again. On Monday 23rd Karabo phoned me and after a long discussion of back and forth. I was told to fill out a questionnaire and submit it to *** email. Which I did - this was for the membership team to decide if membership could be reinstated.
On the 24th I got an email stating it had been sent to the relevant department and someone would get back to me - No one did. 25th I sent a follow up email - again no reply. Today the 26th I called the call center only to get told that there was an email sent that states I need to send a motivational letter. Not once during my call with Karabo was a motivational letter mentioned. I have checked my inbox and no email was received asking for said letter.
I have just submitted said motivational letter.
In the meantime your staff and company are trying to run out the clock on me getting cover without the waiting period if membership has been terminated more than 90 days. Today is day 88 since your backdating of termination.
I have also now taken to recording all calls between Fedhealth and myself as in the past your staff have a way of twisting what was originally said and requests for the recording never get supp****.
I would like my membership reinstated - As with 2 small children under the age of 2 I do not want to be left without membership or have to go through the waiting period yet again.
The only time someone from your company contacts me is when I complain to Hellopeter - so here we go again. On Monday 23rd Karabo phoned me and after a long discussion of back and forth. I was told to fill out a questionnaire and submit it to *** email. Which I did - this was for the membership team to decide if membership could be reinstated.
On the 24th I got an email stating it had been sent to the relevant department and someone would get back to me - No one did. 25th I sent a follow up email - again no reply. Today the 26th I called the call center only to get told that there was an email sent that states I need to send a motivational letter. Not once during my call with Karabo was a motivational letter mentioned. I have checked my inbox and no email was received asking for said letter.
I have just submitted said motivational letter.
In the meantime your staff and company are trying to run out the clock on me getting cover without the waiting period if membership has been terminated more than 90 days. Today is day 88 since your backdating of termination.
I have also now taken to recording all calls between Fedhealth and myself as in the past your staff have a way of twisting what was originally said and requests for the recording never get supp****.
I would like my membership reinstated - As with 2 small children under the age of 2 I do not want to be left without membership or have to go through the waiting period yet again.