Membership terminated - *** - *** [MI***]

So Covid-19 closed most of the economy.

Our business was severely affected, being a business that supplies goods to the hospitality industry, we received no income at all.

I informed Fedhealth of our predicament and asked for help.

On Saturday the 25th April I write a passionate plea to Fedhealth. (***) " Good evening

I trust that you are well.

We unfortunately have to inform Fedhealth that we’re unable to pay May medical aid premium and Medivault payment.

Our business sells, service and repairs catering equipment and as all our clients were closed during lockdown, we were unable to receive an income.

Currently we’re struggling to keep head above water and would appreciate any assistance you can provide.

Kind regards"

I receive no response from Fedhealth, I then cancelled my medical aid. We get quotes for hospital plans and we join Medihelp with joining date 1st June 2020. 2020-06-01 Good morning

After Fedhealth failed to respond to my request for financial assistance, I cancelled my membership and joined Medihelp. As a medical aid insurance you are fully aware that it is ******* for a person to belong to two medical aid . Please find attached my membership certificate "

Imagine my surprise when they still deduct for the medical aid in July, we pay one month in arrears.

2020-07-01 I contact Thabang Mabulana from Fedhealth and inform him of my instruction to ABSA to reverse the debit order, he assures me that if the debit order is returned that Fedhealth will backdate my membership termination and the debit order will not be resubmitted.

Then again on the 1st August our account is debited with R7978, Money that we did not provide for as Thabang assured me it will not be debited again.

2020-08-01 I contact Thabang Mabulana from Fedhealth and inform him of my instruction to ABSA to reverse the debit order, he assures me that if the debit order is returned that Fedhealth will backdate my membership termination and the debit order will not be resubmitted.

So 01-09-2020 Fedhealth submits the debit order again.

This is ***** as they have no authority to debit my account as the medical aid membership was terminated.

Membership terminated - *** - *** .