Membership cards still not delivered

I received confirmation of my membership on the 2nd of December. The consultant who assisted me assured me my membership cards would be delievered in 10 days. I have further contacted Fedhealth to request that the membership cards be sent to me via courier as it has been more than 6 weeks without receipt of my membership cards. The call centre consultant I spoke to me informed me that I should use a certificate when I need to see a doctor in the mean time as it will take a further month or so to send the cards. He insists that couriering the cards is not possible. FEDHEALTH should have informed me in advance that they will not send me cards in time and I would deal with the inconvenience of bringing a membership certificate and explaining myself when I need to use the funds allocated to me. This experience is already creating a sour taste in my mouth and making me wonder if I should not reconsider my membership while it is still early.