LM
Lerato M

1 reviews | Active since Aug 2021

27 Sept 2021, 08:16

Medivault issues

I paid my monthly premium, however whenever I try to access my Medi Vault there is an issue. I dont know what else to do because their live chat does not work, nor are my emails attended to. How can my Medivault be suspended if my membership is active.

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply27 Sept 2021, 08:51
Official
Dear Member,  Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result.  Best Wishes Fedhealth

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply28 Sept 2021, 07:15
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Kind Regards The Fedhealth Family