MediVault issue STILL not resolved!

I wrote the following report last week and had phone call from a "social media" agent in response. He was unable to resolve the issue yet your response on this forum was as follows:

"Official business reply: A consultant has been in contact with you and detailed feedback has been provided.

Kind Regards The Fedhealth Online Team"

This is a blatant lie. The issue is STILL not resolved (again) and I have still not heard from a senior manager regarding this issue. despite me asking the agent to have one contact me.

"Fedhealth launched their "MediVault" as a way of saving on monthly contributions and using only the funds you need, as and when required. All well and good but the MediVault cannot be activated online. You first have to download a form, complete it and mail it to Fedhealth then wait 48 hours for the funds to reflect OR you can try and phone the call-centre who will activate it "while you wait" BUT the call-centre is so busy that you wait upwards of 20 minutes to speak to an agent (the website is no quicker). I've complained at least three times already to various supervisors but keep getting told that "there is an issue with the website". The reality is that members don't want to transfer money (and pay for) until it's needed it but when it is required, one has to jump through hoops to transfer funds. You can't open the vault with a nil balance, there is no online facility to make a simple transfer which means that effectively, one needs to transfer funds "just in case" and then pay for that even if it is not needed. Imagine being ill, you have just seen a doctor who prescribes R1000 of medicine. You have no money in your MediVault yet and the chemist tells you you have "no funds", you can't go online and transfer (as there is no facility) and you are on hold for 20 minutes waiting for an agent so you can transfer said funds. My concerns keep falling on deaf ears. How hard can it be to write a simple program for the website that makes this process simple and easier."