Medivault drama

Good day, this is day 3 of ABSOLUTELY NO SERVICE from YOUR CREDIT department namely (Chanel) My son had a minor incident as school this past wednesday that required him to have some xrays done. I had an outstanding amount due with medivault and because of that I was unable to get the xrays done. I begged, borrowed and stole and paid the amount due (R500.) straight over and requested access to my new year medivault/wallet and to date - NIKS. My credit controller OBVIOUSLY doesnt believe in working on getting her work done because I have sent through the proof of payment several times on Thursday and Friday and to date NOTHING! It may not have been as big emergency that warrants hospitalization etc but my son (and daughter are my world) and it is dishearteneing that after several calls and chats (on the chatbot system) still nothing.