Medivault deduction from wrong account

I have been on Fedhealth for about 14 years now and have always been very happy. But this past year the service has become very bad. Claims are entered incorrectly and therefore never paid out, etc. And when you query iy you get an email that they received you mail and nothing happens then. When you phone they say yes they see what happened and it will be resubmitted. Nothing happens. Now with Medivault!! They clearly did not think about corporate clients. My company pays the medical aid but now they deduct the medivault from my account. I spoke to my company who said that Fedhealth had never informed them of the change so i must tell them to contact the company. I phoned MANY times and Fedhealth keeps passing the buck. Fist to Alexander Forbes who is not our broker. And now when i phone Fedhealth keeps telling me all companies have been informed and the deduction will definitely not be made from my account but from the company because this is where they always deducty premium from. Surprise! It was deducted from my account. Can somebody please look at this problem?