KK
Kanyisa K

1 reviews | Active since May 2023

03 Apr 2024, 13:02

*********** medical scheme

Fedhealth is the worst medical aid to join. The administration is extremely poor. I paid off my account and I am still getting debited to this day. Every month I call regarding the same issue. Last month they refunded me the extra money, yet a debit order went off again today. I don't know if it's incompetence or disregard of customers because I experienced the same lack of customer care when I had to pay for a doctor's appointment out of pocket because they didn't do the quality assurance needed on their system. Being a fedhealth member is a full time job I wouldn't recommend. I'm happy paying the Discovery Health premium because they put their mouth where their money is.

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply03 Apr 2024, 16:06
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly. 
 
Best wishes,
Fedhealth