VN
Verleen N
1 reviews | Active since Dec 2015
05 Jan 2016, 10:05
Medical Funds not upload ed
It's January 2016, and Fedhealth did not update their systems due to technical problems. When I had to get medication for my epileptic son I had to pay cash for it and when I inquired was told I will have to wait 7 working days to be refunded. This is unacceptable as it I not my fault your systems is not working. We all don't have cash hence why we have medical aid. In this case we should n refunded immediately as if this went through electronically the service provider would have gotten their money in 3 days! Funny there is no system error for taking of debit order.#serviceproviders sucks!
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Fedhealth Medical Scheme's replyOfficial
05 Jan 2016, 14:46Hello Vercasco,
Dear Fedhealth family member, thanks so much for bringing this matter to our attention. It's important to us that you feel like a valued member of our family, and as such we will do our best to resolve this issue with you.
Kind Regards
The Fedhealth Online Team
Dear Fedhealth family member, thanks so much for bringing this matter to our attention. It's important to us that you feel like a valued member of our family, and as such we will do our best to resolve this issue with you.
Kind Regards
The Fedhealth Online Team
Fedhealth Medical Scheme's reply05 Jan 2016, 14:46
Official
Hello Vercasco,
Dear Fedhealth family member, thanks so much for bringing this matter to our attention. It's important to us that you feel like a valued member of our family, and as such we will do our best to resolve this issue with you.
Kind Regards
The Fedhealth Online Team
Dear Fedhealth family member, thanks so much for bringing this matter to our attention. It's important to us that you feel like a valued member of our family, and as such we will do our best to resolve this issue with you.
Kind Regards
The Fedhealth Online Team