NJ
Natalie J

1 reviews | Active since Oct 2014

21 Dec 2023, 08:44

Medical aid canceled while patient is in hospital

on the 6th of November 2023 I was admitted at hospital due to sever headaches and was a member of Fedhealth medical aid and was trying to get an authorization number.I have been in contact with the medical aid logged numerous reports and yet until today my membership was terminated as they are saying I did not disclose a back problem which I have not been treated for a full 12 months even the surgeon gave me a letter stating that my last visit was not for a back ache. I was discharged on the 10th of November 2023 and up until today the bills is pouring in and the medica aid is just saying my membership has been terminated.I would like to warn everyone not to join Fedhealth health medical aid if you are considering to become a member.

They are giving me so much **** and i cannot even recover properly due to the severe stress levels. They come up with the excuses that I am acting suspicious hence the reason I am being flagged but I have no need to see any GP now or seek any medical advice.

0
Replies (5)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply21 Dec 2023, 09:05
Official
Dear Member
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants will contact you to discuss your enquiry. 
 
Best wishes,
Fedhealth 
NJ
Natalie J's update21 Dec 2023, 10:40
Reviewer Update
When will the Council of Medical Schemes ombudsman get the feedback? I had to go to the Council of Medical Schemes ombudsman to get this actioned as the medical aid refused to pay for the bills and in the interim I am sitting with bills that is piling up, MRI,CAT scans and pathology and hospital bills.

People please do not take any membership from this medical aid.
NJ
Natalie J's update21 Dec 2023, 10:41
Reviewer Update
They even blatantly canceled my medical aid
NJ
Natalie J's update21 May 2024, 13:22
Reviewer Update
I would like to update this review; people please stay away from this medical aid as it has caused nothing but unnecessary drama and up until today I have not even received my tax certificate for the duration of being a member for the period of 2023.

In the interim I have found a medical aid that has given me service with a smile.
NJ
Natalie J's update11 Jun 2024, 06:09
Reviewer Update
Just an update on my tax certificate nothing.just an email stating I owe that some Rands.I honestly feel that this medical aid is a waste of your time and money.