Medi-rite and Fedhealth , passing the buck no service

Medirite the pharmacy and partner of Fedhealth , are unable to solve my recurring bad experience from Mayville medi rite . The dispenser has lost my script for the 2nd time in 30 plus days , The same cronic medication ive had for about 8-9 years. Then they expect me to every time drive back to the dr to get a new script. At my costs feul , cell cost, time. When approaching the medical aid , their comment was its not our fault and we dont keep record of your scripts. But request a new script every 6 months for cronic or refuse the dispensing. Please find attached the discussion of my online effort after the call resulted in zero help.

Abby (Client Services) Hello, is there anything we can help you with?

Nicky the pharmacy has lost my cronic medication prescription again. Now want me to arrange it for the 2nd time. This pharmacy is useless and totally ***********, and fedhealth is forcing us to use them. Its a dam disgrace and pure uncaring attitude from fedhealth. my member nr is. ********** 7312 You have been transferred to: Brad (Customer Service).

Brad (Customer Service) Hi

Please confirm your medical aid number?

Nicky ********** 7312 Brad (Customer Service) Thank you, for security reasons please confirm your ID number and email address.

Nicky

Brad (Customer Service) How you would you like me to assist you?

Nicky Sort out your preferred supplier Mayville medirite , Pretoria. They must find my script, or get a new one from my Dr. I did not loose the script and this is the 2nd time this year. They are unproffessional and just pass the problem back to the client. Why must I drive bact to my doctor for a 3rd time because your supplier is to incomponent, or stupid or uneducated and untrained in the procedures of safe keeping of documents . Or are these documents used to de***** the medical aid or dispencer to obtain drugs *******ly. I think this needs to be seriously investigated. I suspect ***** is being committted with my and other pasients scrips. Please provide me with official feedback Brad (Customer Service) We always encourage our members to always email us the script and not give it the the pharmacies, because the pharmacies does't do any chronic registration.I could only advise if the chronic script was sent to us initially, at the moment we are unable to intervene because we do not have the script with us.

Nicky It is supposed to be with you on file , fpr how else can I get my cronic meds . Brad (Customer Service) We need a valid script not later than current 6 months indicating ICD10 of the member and prescription you need to receive. Once a script has been received send it to ********** Pharmacies that we used are only Medi-Rite, Pharmacy Direct, Clicks and Dischem.

Nicky I shall not go and get another script, you can instruct the pharmacy to get one from the doctor for they lost it. Why is it at my expence all the time. Maybe a other medcal aid will be more helpfull and compassionate Brad (Customer Service) Have you claimed the medication before or its a new script?

Nicky Ive been on the hypertension for 8 years and the diabetic meds newly diagnosed. 3 months Brad (Customer Service) If its a new diagnosis we need the script for registration

Nicky 3:56 pm Has been done and must be on your records. Did u check or do you think this is my Friday pastime. Read Brad (Customer Service) We cannot take responsibility that med-rite has lost scripts and the medicine access cards will not be suitable for the pharmacy to dispense medication member need a script from the Dr to get meds at the pharmacy or member can go to pharmacy and give them the script number then they can submit claim to the medical aid with script number and medication that is registered on the script and the claim should go through

Nicky So what youre saying is that your company is satisfied with the fact that your prefered supplier is incomponent and not up to standard , regarding record keeping of schedule medication. Brad (Customer Service) No that's not what we are saying but in order for us to register your chronic medication we need to get a script. Pharmacies do not register members for chronic, they receive an instruction form us on which medication to provide to the members as well as quantity required. Pharmacies just issue out medication, not registration

Nicky 4:12 pm This registration was done by my medical practitioner whilst I was in the consulting rooms, and I left once all was approved and confimed by the medical aid via telephone. It seems as if you think we are fools and have never recieved cronic or any other medication before. Or are you just to superior to deal with the facts and trying to belittle my ernest complaint. Or do you just have no compassion for my problem and are only entertaining me for this is the only job you could find. If your heart is not in client service maybe a transfer request must be your next port of call. You have not helped me but only defended the dispencsery this far. Read No reply recieved after this from the agent, this is my frustration. They hope the problem will evaporate and dissapear.