jJ
justin J

1 reviews | Active since Nov 2016

14 Dec 2020, 21:09

Maybe learn what customer service is Fedhealth because currently your service sucks

New to Fedhealth medical aid, after numerous requests for a confirmation email and confirmation of the level of cover, payment dates and policy documentation had no further reply after the sales agent received all the paperwork signed from myside.

I requested email after email some policy document or confirmation, nothing.

Just after a quick sale aren’t you?!!

Terrible service, by the way I’ve reported you :***

Get this sorted and get my policy documentation emailed to me ASAP

tatium@well Worx was the agent that processed this.

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply18 Jan 2021, 12:21
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 
 
Best Wishes
 
Fedhealth
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply19 Jan 2021, 12:34
Official
Dear Member, a consultant has tried contacting you and was unsuccessful, however an email has been sent to you. 

Best Wishes

 Fedhealth