jJ
justin J
1 reviews | Active since Nov 2016
14 Dec 2020, 21:09
Maybe learn what customer service is Fedhealth because currently your service sucks
New to Fedhealth medical aid, after numerous requests for a confirmation email and confirmation of the level of cover, payment dates and policy documentation had no further reply after the sales agent received all the paperwork signed from myside.
I requested email after email some policy document or confirmation, nothing.
Just after a quick sale aren’t you?!!
Terrible service, by the way I’ve reported you :***
Get this sorted and get my policy documentation emailed to me ASAP
tatium@well Worx was the agent that processed this.
Helpful (0)
Replies (2)0
Replies (2)Fedhealth Medical Scheme's replyOfficial
18 Jan 2021, 12:21Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply18 Jan 2021, 12:21
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's replyOfficial
19 Jan 2021, 12:34Dear Member, a consultant has tried contacting you and was unsuccessful, however an email has been sent to you.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply19 Jan 2021, 12:34
Official
Dear Member, a consultant has tried contacting you and was unsuccessful, however an email has been sent to you.
Best Wishes
Fedhealth
